That is so bizarre and definitely not how it should work but glad they sorted it out. You definitely got lucky and hoping there aren’t any nasty surprises later!

Well, that was really interesting.

Feb 8 started the process.

Feb 10 came here to comment and to call them again as I hadn’t received paperwork after 48h. They said they hadn’t got the paperwork from the wherever and that I should have it in 24h

Feb 13, today still nothing so I call again and the agent simply cancelled the brokerage fees and charged me only what was on the government section of the invoice, saving $140.

I’m expecting two parcels on the same shipment and since I received two emails both asking for money I had thought the second tracking number would have a separate payment to make, but when I was transferred to yet another agent he said both were already paid. Lol.

Here’s hoping I don’t get any surprise invoices from ups, but thanks for the guide anyway! Got me where I was going regardless.

Next morning googled then phone number, called and was told the item not delivered because I owed ‘fees’. I thought this was ok as it was probably import fees which are legit. But asked why the tracker showed delivery attempted when nobody actually attempted it. Then they told me I can come to the warehouse and pay there, a total of about CAD40. That felt like too much on a USD34 parcel! But I said that I will come to their warehouse after work tomorrow.

Before I finished work a UPS delivery guy knocked on the door and said I owe C$39.xx. I paid him but still was not sure why it was so high. How can you import anything for business at that cost?

Then I Googled “UPS charge on import” and learned that I paid my share to feed the fat cat…

That aside though, I still wonder how can they get away with this. Luckily my loss was not that much but I read people paying large sums to these companies.

Googling “Marketplace, UPS” next.

Best of luck!! I hope it all works out. Yes, this one is more recent having gone through it myself with UPS. The previous guide was a bit more DHL-specific but the process is pretty similar.

This guide is a little different than another guide I saw stating you had to pick up the papers from the ups hub, but this one is much more recent so I hope I just have to do the steps listed here.

The guy on the phone did ask if the airport UPS hub is ok for me but he didn’t say what for which has me somewhat concerned. Guess I just got to play the waiting game for now.

You should be able to although sometimes UPS might want you to wait until it’s been accessed customs/duty when it has cleared customs. Worth a shot to get it started early!

Thanks for re-inforcing that Dave! Yes, you’re absolutely right. You definitely don’t want to be taking a gamble – call right away!